frequently asked questions
Do I need to participate?
Only if you want to - with any of our services, we can either work side-by-side, or you can describe your goals and needs to us and then we can work solo. We can even work on your space without you home. If we are working without you there, we will just need you to be available for occasional questions and feedback, either in person or via text/call. Some people also prefer a hybrid, where they can drop in and out of helping as their energy levels/work schedule/parenting needs/etc allow. As a general rule, we will never throw anything of yours away without your explicit consent.
Do you have a team?
Yes, we have several amazing organizers on the team! During our consultation call we will discuss how many organizers we will need on site for the specific needs of your project.
How long is a session?
All sessions have a 3 hour minimum. You can book us for a half-day session (between 3 and 4 hours) or a full day (minimum 6 hours) session, depending on your preference and the scope of your project.
Can you give me a quote/estimate of how long my project will take?
Due to the unique nature of each organizing project, it is difficult for us to predict project lengths. Many variables influence the time a project will take, such as whether we need to install shelves, the existing level of organization, how quickly you make decisions, how many items you choose to part with versus keep, and whether boxes are mostly empty or overflowing with items to sort.
Instead, we charge by the hour. This approach ensures you pay exactly for the work completed—never less and never more, unlike a package. If you’re concerned about costs, we recommend starting with a half day (3-4 hour) session. This will give you a clearer sense of what can be accomplished in that time and help us gauge the pace of your project. From there, you can decide how you’d like to proceed.
We’re dedicated to making your organizing experience as smooth and stress-free as possible and are always happy to discuss any concerns or specifics you may have!
What are your rates?
We charge $70 per hour, per person (ie $70/hour for 1 organiser on site, $140/hour for 2 organizers, etc). In-person sessions have a 3-hour minimum. Virtual sessions are $50/hour with a 1-hour minimum. Before we start working together, we offer a complimentary 30-minute consultation call to discuss your goals, see if we are a good fit, and start strategizing.
How can I pay?
We can take payment through cash, check, Venmo, Zelle, or Paypal. We can take credit card payments, with a 3.5% payment processing fee added on. If our services are financially inaccessible to you, we do have some sliding scale pricing sessions available each month - please reach out if you need this option.
What about all my donations?
We include one complimentary donations drop-off with every session. Typically we go to Goodwill, but if there is another donations spot open nearby that you prefer to support, let us know.
We’ve also created an Atlanta donations guide, which details many organizations doing good work in the community who you can donate to, and also details where you can take items that thrift stores won’t take, like toiletries, food, office supplies, towels, etc.
Do I have to spend a lot of money on organizing products?
We can work with any budget as far as storage supplies go! We will suggest visually appealing products to make efficient use of your space, but these are always optional, and we can strategize storage solutions within budget constraints as well (shoeboxes and old tupperwares go a long way!). While we are delighted to make the Pinterest-worthy home makeover of your dreams come true, we never want anyone to feel like they have to break the bank in order to get their space feeling tidy and cozy. If we do decide that outside supplies are needed, we can shop for you at our standard hourly rate.
Do you work with clients outside of metro Atlanta?
Yes! We’re available for virtual consults, which can be a great way to get coaching, practical input, and motivation. If you have a big project and live elsewhere, we are also available to travel for projects - get in touch!
Do you have experience working with ADHD/neurodivergent clients?
If we had a dollar for every consultation call that started with “So, I have ADHD, and…” Yes, yes, and yes. We have a lot of positive feedback in this area. We can talk through your particular strengths & challenges, and from there design systems that set you up for long-term success.
Are you licensed & insured?
Yes - Acorn & Oak has a business license as an LLC, and we carry business insurance. We are not bonded.
Are you on social media?
Yes! You can follow us on Instagram or Facebook. You can also sign up for our free newsletter by scrolling to the bottom of this page. On all three we share stories from the field, before and after’s, and lots of tips!